Returns and Refunds

Aljoud Lootah Design is delighted to offer you a straightforward return and exchange policy. If you are not fully satisfied with your items purchased from us, please get in touch with us at info@aljoudlootah.com

All our items are falling under the below return and refund policy, except the products that are bespoke, personalized or individually created, hence it is not possible to get refund or return, all customized product sales are FINAL.
All items must be returned in perfect condition in and out as well as in original packaging. Shipping and handling charges will not be returned, reimbursed or refunded for returns or exchanges. All future shipping charges for returns or exchanges will be the responsibility of the purchaser. However, we will refund the re-delivery charges, if the error has been occurred from our side.

We reserve the right to refuse service to anyone, in our opinion, who is doing excessive returns or exchanges. Any client doing excessive returns or exchanges will be taken off our client list and will no longer be able to purchase from Aljoud Lootah Design. For more information please contact us via email info@aljoudlootah.com

UAE & GCC
Please contact us via email info@aljoudlootah.com with your name, item name and order number.
Full refunds will be issued for items received through the mail at our facility within 5 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been used, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.
Returns received at our facility by mail within 10 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 10 working days of the delivery date will be refused and no refund or exchange will be permitted. For outside UAE clients, please note you are responsible to return the item/s. 

INTERNATIONAL
Please contact us via email info@aljoudlootah.com with your name, item name and order number.

Full refunds will be issued for items received through the mail at our facility within 10 working days of the delivery date less all shipping and handling charges, provided that the item(s) have not been used, damaged, soiled, washed, or altered. Refunds are not granted if the item is damaged in the possession of the customer.

Returns received at our facility by mail within 15 working days of the delivery date are eligible for exchange only, less all shipping and handling charges. Any return received in our store after 15 working days of the delivery date will be refused and no refund or exchange will be permitted. For outside UAE clients, please note you are responsible to return the item/s.

For exchange, items should be returned to our store, in their original packaging, at the customer’s own expense before we are able to send the replacement.
However, we will refund the re-delivery charges, if the error has been occurred from our side. 

ORDER CANCELLATIONS
We like you to feel happy and comfortable purchasing from Aljoud Lootah Design. Hence, if you like to cancel an order you made, it is only possible if you cancel it within 24hours of your initial purchase. Once your shipment is on the way to you, we unfortunately will not be able to cancel it.
Refund payment

All amounts will be refunded in UAE Dirhams, and is in according to the conversion rate at the time the refund was issued. The Refund amount shall be including UAE VAT wherever paid at the time of purchase.

TERMS & CONDITIONS
Aljoud Lootah Design is a design studio. All item descriptions and images are accurate to the best of our knowledge and ability and are in no way warranted as complete. Aljoud Lootah Design is not liable for any duties, taxes, customs charges or other fees incurred with international shipping. It is the client’s responsibility to investigate and understand these associated charges as well as their own countries legalities prior to purchase.

If an item is refused delivery by the client on international orders for any reason, no refund will be provided and additional charges will apply.